coya insurance

Coya Review: Is Coya the Best Insurance Provider for Expats?

When it comes to insurance nobody wants to deal with incomprehensible terms and conditions, a pile of paperwork, or long processing times when filing claims. That’s why Coya is focused on maximum convenience for their customers. Coya is digital, flexible, and affordable. Coya is the insurer of the future. 

Coya founder Andrew Shaw came up with the idea for an always-on digital insurance while he was traveling: he fell sick on a tropical island and wasn’t able to reach his insurance when he needed it the most. After this unpleasant experience, he wanted to create insurance that is easy to access whenever and from wherever. And so he did! Andrew is an expat from South Africa and has worked for various Tech companies in Germany before he founded Coya in 2016. 

Coya is regulated by BaFin (German Federal Financial Supervisory Authority) and offers insurance products directly on their website as well as through partners in various industries, such as e-commerce. An insurance policy can be taken out online in just a few clicks via smartphone or computer. After entering the basic information such as name, zip code, and location, users receive their personal offers directly and digitally. Coya is completely paper-free and all insurance data can be viewed and edited digitally anywhere at any time. 

Coya currently offers 6 different digital insurance products within its product portfolio, which provide awesome protection for Coya’s customers in various life situations. The first two products, which were launched on the German market in 2018, are standard insurance products and must-haves for everyone – even if not mandatory in Germany. With the Home Contents Insurance, the customer and all their movable objects at home are covered in case of fire, storm, theft or robbery. This can be damaged furniture or other objects that are in an apartment. Private Liability Insurance helps out if the insured person causes physical or material damage to another person. These damages can get quite expensive in the worst case, so Coya insures their customers up to €30 million. 

But Coya has more to offer! With Coya’s Bike and E-Bike Insurance, new and older bicycles are protected against theft. Related parts, such as handlebars or saddles, but also the bicycle lock, are insured as well – as long as they are included in the sum insured. And for people who would like the full package: the Vollkasko add-on also insures against e.g. vandalism, wear & tear, or damages caused by an accident. Coya’s two most recent insurances revolve around pets. Dog Liability Insurance is like Private Liability Insurance but for dogs. It covers dog owners against physical or material damage caused by their four-legged friend. We tested the most expat-friendly dog liability insurance and found Coya to offer the most value. Again, damages up to €30 million are covered. Pet Health Insurance provides coverage for dogs as well as cats, in case they fall ill. Coya offers basic surgery insurance and premium insurance that covers extra veterinary costs. Add-ons like these can be bought for each of the offered products. They give the customer the possibility to personalize their insurance coverage and to adapt it exactly to their needs. All details of the Coya insurances can be viewed at any time in the insurance conditions in the digital dashboard. 

And what happens if the customer needs to file a claim? Claiming at Coya is extremely easy and of course, online!

how to make an insurance claim with Coya
Photo credit: Coya

To help customers file their claims Coya has just introduced a new little member to the Coya family – the claims bot, Quipu. Quipu gathers all relevant information and documents from the Coya users directly and then forwards it to our claims department. They’ll take care of the rest and solve the claim as soon as they can. It’s as simple as that, really! 

Currently, the insurance policies can only be taken out with a residence in Germany. However, Coya is committed to becoming Europe’s leading digital insurance company and will expand into other countries in the future. Furthermore, Coya is continuously working on an extended product portfolio. With Coya, insurance is re-established from the ground up, creating a new customer experience that is different from other and traditional insurance offerings – it is an entirely new and convenient way to experience insurance! #coyeah

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